Support is available to assist with questions, account-related issues, technical concerns or general feedback. Our customer support centre handles account enquiries, verification queries and technical troubleshooting; authorised staff aim to respond promptly and can escalate matters to the appropriate team or compliance organisation where necessary. For faster service, have your account details ready when you contact the team via email or phone.
| Department | Contact |
|---|---|
| Customer support | [email protected] (for account enquiries, KYC and technical assistance; please quote your account ID) |
| General enquiries | [email protected] (company information, policy and media enquiries) |
| Affiliate enquiries | [email protected] (partnerships, marketing materials and commission queries) |
| Phone | +44 20 7946 1532 (Monitored line for UK callers; calls charged at local rates) |
| Working hours | Mon–Fri, 09:00–18:00 (response times may vary outside these hours; email replies usually within 24–48 hours) |
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents. Please contact [email protected] with a clear subject line, a brief description of the issue, and current contact details to avoid delays. Including account ID and any relevant attachments speeds up resolution. Responses are provided promptly for complete enquiries.
Support enquiries are typically handled promptly; most enquiries receive a reply within one business day. Complex cases that require document checks, account investigations or third-party input may take longer to resolve depending on their nature. If a matter is likely to exceed one business day we aim to confirm the expected timescale and keep you informed until it is closed.
Feedback helps improve Fire Scatters. Please share suggestions, ideas or any issues noticed so the site can be refined for better content, usability and features. All submissions are read carefully and used to prioritise changes that benefit users. Contact support at [email protected] or use the feedback form — every comment is appreciated and taken into account.
