Need Help? Contact Us
Need a hand? Our support team at Fire Scatters is ready to help with questions, account-related issues, technical concerns or general feedback. Use live chat for urgent matters, email for documentation, or call us for quick assistance. We aim to resolve routine enquiries promptly and can guide you through deposits, withdrawals, verification and promotions. Support is available in English and normally replies to email within a few hours.
| Department | Contact |
|---|---|
| Customer support (live chat & email) | [email protected] |
| General enquiries (accounts & verification) | [email protected] |
| Affiliate enquiries (partner team) | [email protected] |
| Phone (London) | +44 20 7946 1823 |
| Working hours | 24/7 |
For urgent account or payment queries please include your account ID and a brief description. Our team can assist with KYC, deposits, withdrawals and technical troubleshooting.
Contact Us by Email
For detailed requests, account issues or when you need to send documents, email is the preferred contact method. Please message our support team at [email protected] and include a clear subject line, your account username and current contact details. Providing full information up front speeds up verification and helps us avoid delays when handling your enquiry.
Contact Form
Response Time
Our support team aims to reply to most enquiries within one business day. For quick issues you'll usually get a response the same or next day; more complex cases that require verification or third-party input can take longer depending on their nature. We'll keep you updated during the process and aim to resolve matters as promptly as possible.
Feedback
We’d love your feedback. If you have suggestions, ideas or have spotted something that could be improved, please get in touch. We carefully review every message and use feedback to improve the site, promotions and overall user experience. Your input helps shape future updates and makes the service clearer and fairer for all players.